Mastering Resin Candle Customer Service
Understanding Your Customer’s Needs Active Listening One of the best tools I’ve found in my customer service toolkit is the art of active listening. This means really tuning in when…
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Creating Resin Candle Customer Journeys
Understanding Your Audience Identifying Customer Needs One of the first things I learned in my journey is that understanding your audience is fundamental. You’ve got to dive deep into who…
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How to Use Customer Feedback to Improve Your Resin Candles
Gathering Customer Feedback Creating Surveys and Questionnaires When I first started making resin candles, I realized that understanding my customers was key. Surveys and questionnaires became my best friends for…
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